The platform, the consultancy and the agreement that binds them
You are not buying software to install. You are buying a control plane that we host and operate, an assessment that populates it, and a service that keeps it true as the group keeps acquiring.
Deployment
Nothing to install
Your tenant is created for youArcConverge runs as a service. Your organisation has its own tenant, separated from every other customer's data at the platform level, with your administrators controlling who is in it and in what role.
Nothing in your network
Connectors read, never writeConnectors pull from your systems on a schedule you set, with read access you grant and can revoke. A generic REST connector with your own field mapping, CSV upload for the parts of the estate the cloud cannot reach, and a telemetry API for systems that push. No agents, no write path.
Live when the assessment ends
Nothing is re-enteredThe assessment is run inside your tenant, so the day it finishes the control plane is already populated and reading. Your people are invited by role; sign-in is by emailed single-use link, so there is no password to manage or leak.
Hosting and operation
Hosted in Europe
Operated by ArcSystemsTechnologyThe service and its storage run in Europe (EU West). Backups are encrypted, shipped off-site daily and verified by restoring them; a backup nobody has restored is not a backup.
Audited and visible
Your administrators see everything privilegedEvery privileged action writes an audit event your administrators and auditors can read. Support access by our staff is explicit, time-bound, logged and visible to you with its reason.
Updated by us
Staging before production, every timeReleases are rehearsed on a staging copy before they reach your tenant. Changes that affect how the service works are notified to your administrators in advance.
Consultancy
The integration-estate assessment
Fixed scope, typically three to six weeksOur consultants register your entities, import the systems and integrations from your existing records, name the owners, connect the first integrations and record the first health read. It ends with a findings report for the board and a populated control plane.
Acquisition onboarding
Before Day-1, for each new dealThe target entity is put on the model before the deal closes where the data room allows, with Day-1 readiness by workstream, milestones and cutovers, and the integrations that will have to exist.
The continuing service
A named engagement leadA quarterly estate review of health, ownership gaps, temporary integrations and open exceptions; help tuning thresholds and workflow rules; support during working hours with a response target written into the agreement.
The service agreement
One agreement covers all three parts. It is provided with every proposal, and the data processing agreement, the sub-processor register and the retention schedule are its schedules.
A twelve-month subscription priced by the number of legal entities in the group, with connector and user allowances per tier, renewing yearly with ninety days' notice either way. The assessment is a fixed price by group size.
A 99.5% monthly availability commitment with service credits, support in UK working hours with a two-working-hour response for a priority-one incident, and releases notified in advance.
Yours throughout. Processed under the data processing agreement, held in Europe, exportable by you at any time, and deleted after exit under the published retention schedule.
Tenancy, access control, audit, backups and support access, stated as commitments you can hold us to and checked by the tests we run on every release.
The investigation layer is off until you turn it on. Customer data reaches a model only under zero-retention terms and only after people's names have been replaced by tokens.
Notice periods, the export you receive, the deletion you can verify, and no lock-in in the model: your estate record is yours to take.
The contracting entity is ArcGabriel Ltd, registered in England and Wales (company number 17389329). The agreement, the data processing agreement, the sub-processor register and the retention schedule are sent with every proposal, and a DORA addendum is available for financial entities. Ask for the agreement with a proposal
Pricing
Priced by the number of legal entities in the group. The platform enforces the allowances, so there is never a surprise overage.
Starter
£36,000 a year
- Up to 5 legal entities
- Up to 5 connectors
- Up to 15 users
- Engagement lead and quarterly review
- Acquisition onboarding: £9,000 per acquisition
Growth
£72,000 a year
- Up to 15 legal entities
- Up to 20 connectors
- Up to 50 users
- Engagement lead and quarterly review
- Acquisition onboarding: one acquisition a year included, then £9,000 each
Enterprise
from £120,000 a year
- Unlimited legal entities
- Unlimited connectors
- Unlimited users
- Engagement lead and quarterly review
- Acquisition onboarding: included
Integration-estate assessment: £18,000 for up to 5 entities; £30,000 for up to 15; larger groups scoped from £45,000. 25% credited against the first year's subscription when the platform is ordered within thirty days of the findings report. Billed annually in pounds sterling, excluding VAT. There is no self-service purchase: a person scopes it with you.
Ask for a proposal
Tell us about the group and we will send the scoping note, the service agreement and the price for your tier.